Supporting service
Installation and commissioning: responsible for on-site installation and commissioning of all equipment
Pre-acceptance: Provide on-site acceptance of the company one week before the contract delivery date
Final acceptance: provide on-site acceptance after installation and commissioning
Technical training: operation and use
Maintenance and maintenance of fire trucks (including on-board equipment)
Fault detection and elimination
Service response: reaction within 1 hour
Over 2 hours of on-site training
Caught to the scene within 12 hours (in the province)
General troubleshooting for more than 2 hours
Troubleshoot within 36 hours
Guarantee professional operation of professional equipment
Service purposes
Service reserve: special spare parts, spare parts warehouse, special funds
Service team: specialization, knowledge, young
Service guarantee system: 24-hour service guarantee system
Inter-departmental collaboration system: internal and external communication system for service information
Regular return visit system: fault reporting system, customer information file management system
After sales service
Warranty service: one year free warranty, free lifetime training
Other services: maintenance and maintenance technical consultation of conventional and special fire engines, special equipments at home and abroad, technical program demonstration and transformation, equipment and equipment innovation
Packing and transportation: The packaging materials are sturdy, environmentally friendly, easy to disassemble, hoisting, earthquake-resistant, and suitable for all kinds of transportation (referring to fire-fighting equipment).
After sales service
Humanized service: respect the whole process and thoughtful service concept, and provide services beyond the expectations of customers.
On-site service: Engineers arrive in the shortest time to troubleshoot in the fastest way
Regular inspection service: led by company leaders and senior engineers, patrol customers every year, extensively solicit opinions to maximize customer satisfaction
After sales service
Remote service: remotely access the customer's in-use system via the Internet, and direct the technician to directly handle the system failure under the premise of the final customer authorization.
Service Hotline: Manager Li, +86-18248516881, jolin@zj-jiade.cn
Hotline response: communication, guidance, resolution, and troubleshooting by professional engineers